Home -> Corporate Experience -> Department of General Services Administrations |
|
| |
|
| Systems Enhancements, Support and Maintenance |
|
| |
|
| Zolon provides Tier I level monitoring and troubleshooting of all customer troubles and requests for the General Services Administration. We support a range of tools and services including database and firewall issues, as well as perform first level diagnosis of performance, while maintaining trouble ticket tracking and following internal escalation procedures and customer notifications. There are, on average, 800 help desk calls per year from the public. Forty percent of help desk calls are internal (agency) calls and 60% of the calls are generated by the public. |
|
| |
|
| Information Security |
|
| |
|
| Zolon provided subcontractor support to Unisys Corporation for the General Services Administration 3GS program. Zolon worked on aspects of enterprise systems security (authentication, authorization, and single sign-on) by leveraging the comprehensive SAML platform of Netegrity Siteminder. This effort assisted GSA in streamlining their costs and relieved the GSA of labor-intensive security and IT administration tasks. |
|
| |
|
| Records/Document Management and Information Distribution |
|
| |
|
| Zolon’s SAP (ERP system) CRM experts (PS, SD, and procurement modules) and ABAP developers led the effort to design and deliver the 3GS login and user profile management interfaces for the General Services Administration. These interfaces were required to support different functional GRM roles within the GSA organization. The team was also tasked with building an activity reporting interface for the 3GS administrators to monitor and administrate the end user community. |
|
| |
|
