Department of State; Bureau of Diplomatic Security
Scope of work
Zolon provides managed services to the law enforcement, antiterrorism and intelligence arm of the DoS DS.
Zolon addresses DS’s mission-critical needs by providing integrated teams for four distinct branches: Operations, Compliance and Governance, Enterprise Architect, and the Office of Foreign Missions. In addition to supporting planning as a functional managed service area, Zolon supports the coordination of server and desktop support, hardware support, enterprise applications support, applications enhancement services, data center services, data network services, communication services, server management and administration, virtual desktop infrastructure, and remote support services using a service center management approach. Our services on this contract are ISO 20000:2005-compliant and provide capacity management, performance management, asset management and other ITIL v3 services to the chief technical officer.
Additionally, Zolon provides operations and maintenance support of all IT equipment within the bureau at all locations. We support more than 8,500 DS personnel (including over 4,500 special agents) across 270 embassies worldwide in a secure top-secret environment.