Zolon working with NARA we take pride in delivering top-notch O&M and help desk support for PERL’s records. Our comprehensive services extend to specific tasks like migration of the Presidential electronic records, system enhancements, and system technology refreshes.

PERL’s unclassified system support is a testament to our expertise, with 1 COTS product and 23 custom Java applications receiving our meticulous care and attention.
No matter where users are located across the United States, our dedicated PERL support team is here to serve. Based on-site in College Park, MD, we provide exceptional help desk, system administration, and system maintenance support during regular business hours (eastern time) from Mondays to Fridays.

Even after business hours, users can rely on us with ease. Our Google Voice numbers ensure that they can contact our help desk staff and receive prompt assistance.
As part of our commitment to excellence, Zolon goes above and beyond to provide technical documentation for 12 applications. With every minor and major software release, we develop software documentation. In addition, we continuously update SOPs, runbooks, help desk knowledgebase, and end-user articles to ensure seamless O&M support.