Defense Intelligence Agency/Intelligence Community Data Layer

Zolon supported the Defense Intelligence Agency (DIA) in sustaining the Intelligence Community Data Layer (ICDL), a critical infrastructure element operating across JWICS and SIPRNet.

Our team delivered Tier 3 IT operations support under approved government contract oversight, including COOP planning, system backup and recovery, and continuity measures that ensured high availability and mission resilience.

Zolon’s O&M personnel provided 24×7 on-site support with rapid response times, coordinated closely with DIA stakeholders to manage scheduled service windows, and supported the smooth deployment of certified ICDL software releases.

In addition to maintaining system performance, Zolon developed operational documentation—including triage guides, deployment guides, and administrative manuals—to enhance service transparency and transition readiness.

Consistent with Executive Order 14222, this work was executed in accordance with DoD workforce alignment standards and contract requirements. Zolon’s support role was scoped to complement existing federal capabilities and was awarded based on review of cost-effectiveness and in-sourcing alternatives.