Financial and Business Management System (FBMS) Supplemental Support Services

Client Overview:

The U.S. Department of the Interior (DOI) Interior Business Center (IBC)/Business Integration Office (BIO) required supplemental support services for the Financial and Business Management System (FBMS), an integral Enterprise Resource Planning (ERP) system facilitating the department’s comprehensive administrative needs.

Project Background and Objectives:

Zolon Tech Inc. embarked on a mission to provide unparalleled support services for the FBMS, aiming to enhance its efficiency, security, and functionality. Our goal was to ensure the FBMS’s smooth operation, addressing the administrative systems requirements of all DOI bureaus comprehensively.

Services Provided:

Our team delivered a broad spectrum of services, including Solution Manager Application Administration, Performance Testing support, Tableau Server Application Administration, and Technical Writing support, to bolster the FBMS’s capabilities.

Solution Implemented:

We employed a variety of SAP solutions, Tableau Server, and OpenText’s document management application, significantly modernizing and securing the DOI’s business management system. Our efforts facilitated stronger integration and communication across the department’s business management policy communities.

Challenges Overcome:

Transition and technical challenges were adeptly navigated through strategic recruitment, enhanced security clearance processes, and the seamless integration of remote work adjustments during the COVID-19 pandemic, demonstrating our adaptability and commitment to project success.

Results and Impact:

Our intervention allowed the DOI to leverage a fully integrated, secure, and modernized business management system. We successfully upgraded Tableau Server software, managed over 1000 Tableau users, and provided extensive performance testing support, significantly improving the system’s reliability and user satisfaction.

Future Outlook:

Zolon Tech Inc.’s support for the FBMS underlines our expertise in managing complex ERP systems and our dedication to enhancing governmental operations. Our ongoing support and future upgrades will continue to drive efficiency and innovation within the DOI.

Discover how Zolon Tech Inc. can transform your operations with our cutting-edge solutions and dedicated support. Contact us today to learn more about our services and capabilities.