Technical Assistance for State and Tribal Child Support Enforcement – A Retrospective

Client Overview:

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Child Support Enforcement (OCSE) Division of State & Tribal Systems (DSTS) engaged Zolon Tech Inc. to provide crucial technical assistance. This collaboration aimed to review and enhance automated child support systems across states and tribes, ensuring these systems were planned, developed, implemented, operated, and maintained efficiently.

Project Background and Objectives:

From December 2017 to December 2022, Zolon Tech Inc. was entrusted with the mission to support the DSTS in reviewing various documentation and artifacts related to automated child support enforcement systems. Our objective was to ensure these systems met federal requirements, facilitating effective and efficient support for families and children.

Services Provided:

Our dedicated team offered comprehensive support, including the review of advance planning documents, feasibility studies, cost-benefit analyses, procurement documents, and more. We aimed to guide states and tribes through the project lifecycle, ensuring compliance with federal policies and enhancing the effectiveness of child support enforcement systems.

Solution Implemented:

Zolon Tech Inc. implemented a meticulous review process, leveraging our expertise in federal policy requirements to advise on the planning, development, implementation, and maintenance of child support systems. Our role was instrumental in ensuring these systems were compliant, functional, and beneficial to the communities they served.

Challenges Overcome:

Throughout the project, we navigated complex regulatory requirements and diverse system architectures across states and tribes. Our team adeptly managed these challenges, providing tailored recommendations that led to the successful enhancement of child support enforcement systems nationwide.

Results and Impact:

Our collaboration resulted in significant improvements in the automated child support systems. We reviewed over 500 system artifacts annually, contributing to the approval of federal grants and matching funds. This ensured timely and appropriate support for families and children, highlighting our commitment to enhancing public service systems.

Conclusion and Future Outlook:

The project’s completion marks a significant milestone in our ongoing commitment to public sector excellence. Zolon Tech Inc.’s contributions have left a lasting impact on the efficiency and effectiveness of child support enforcement systems across the United States, demonstrating our capability to navigate and improve complex governmental systems.

Reflecting on Success:

As we look back on this project, we are proud of the strides we made together with HHS, ACF, and OCSE. Our work has not only supported the mission of these agencies but also contributed to the well-being of countless families.

This retrospective showcases the depth of Zolon Tech Inc.’s expertise and our unwavering commitment to supporting critical public sector initiatives.