Advanced IT Support for IMLS Excellence

Client Overview:

Partnering with the Institute of Museum and Library Services (IMLS), Zolon Tech Inc. is enhancing IT operations for this pivotal agency that supports over 130,000 libraries and 35,000 museums across the United States.

Project Background and Objectives:

This ongoing project aims to provide comprehensive IT operations and maintenance support, focusing on modernization, transformation, and development of new systems to facilitate IMLS’s mission of advancing innovation and cultural engagement.

Services Provided:

Zolon offers a wide array of services including operations and maintenance for web applications, help desk support, IT modernization and transformation, alongside development of new modules as needed. Special emphasis is placed on enhancing the Grants Management System and integrating cloud services for improved efficiency and accessibility.

Solution Implemented:

A robust support structure for IMLS’s AWS and Azure cloud-hosted applications, including disaster recovery planning and ServiceNow integration for automated process enhancements, significantly advancing the agency’s IT infrastructure.

Challenges Overcome:

Adapting to the unique needs of IMLS and ensuring seamless integration of cloud solutions into the existing IT environment, our team successfully delivered tailored IT solutions that bolster the mission of IMLS.

Results and Impact:

Though early in its lifecycle, the initiative is set to significantly improve IMLS’s IT service delivery, enabling better support for libraries and museums nationwide.

Conclusion and Future Outlook:

Our collaboration with IMLS represents a commitment to leveraging technology for enhancing cultural and educational infrastructures, promising ongoing advancements in IT operations and support.

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