Redefining Security and Efficiency for Global Diplomacy

Client Overview:

The Bureau of Diplomatic Security, under the U.S. Department of State, is renowned for its mission to provide a safe and secure environment for the conduct of U.S. foreign policy.

Project Background and Objectives:

Zolon Tech Inc. embarked on the IT Support Services (ITSS) project to modernize and secure the Diplomatic Security enterprise’s IT infrastructure, supporting over 8,500 personnel worldwide, including 2,500 special agents.

Services Provided:

Our comprehensive services—from data center consolidation and virtual desktop environments using Citrix to predictive analytics and performance monitoring with Splunk—catapulted DS’s global operations into the future. Implementing zero trust with CrowdStrike Falcon and migrating to ServiceNow revolutionized service management, while Azure-powered JTTF support and a revitalized Rewards for Justice web presence underscored our innovation commitment. This strategic overhaul, ensuring robust, scalable solutions, sets a new standard for supporting diplomacy’s digital demands.

Challenges Overcome:

The team navigated the complexities of supporting a secure, global IT infrastructure, ensuring uninterrupted, mission-critical services across diverse IT domains.

Results and Impact:

The project significantly improved the operational efficiency and security of the Diplomatic Security’s IT infrastructure, supporting its global mission effectively.

Conclusion and Future Outlook:

This ongoing project demonstrates Zolon’s capability to manage and support secure, complex IT environments critical to national security.

Discover how Zolon Tech Inc.’s comprehensive IT services can enhance your organization’s efficiency and security. Contact us for more information.