Traditional automation can only go so far before hitting its natural limits: Its own programming.
However well-designed automation solutions might be, they can only carry out operations as originally intended by their human programmers. Artificial intelligence (AI) breaks that barrier. An AI engine makes it possible for systems to learn as they go—to continuously gather and analyze data on operations and outcomes and to devise new ways to drive improvements. AI is not a solution in and of itself—it is a new way of approaching a problem, one in which the initial solution will continue to evolve.